Beautiful Resort with excellent food, top notch service! Sadly the resort has deteriorated badly. Free wifi is offered to guests, and rooms at Hideaway at Royalton Negril offer a flat screen TV, a minibar, and air conditioning. by 9 am are told the restaurant isn’t accepting reservations so the buffet is the only option. It is well worth to book the Diamond Club category. What if I had been allergic to chocolate? Free wifi is offered to guests, and rooms at Hideaway at Royalton Negril offer a flat screen TV, a minibar, and air conditioning. Keep in mind not every restaurant is open at the same time due to COVID. Is parking available at Hideaway At Royalton Negril? more. Food in the resort was absolutely terrible. Take a dip in the splash pool by day, then watch live shows and performances at the open-air theatre by night. Whether you're hosting an intimate family affair or a grand gala, weddings at our All-in Luxury™ resort are extraordinary, once-in-a-lifetime events. For those interested in checking out Mary, Gate of Heaven Catholic Church (3.0 mi) while visiting Negril, Hideaway at Royalton … Whilst an apology may not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. What are some restaurants close to Hideaway At Royalton Negril? Pool bar and beach was right out side our door. If I did ask for something, she was right on it. Featuring luxury suites, world-class service and lavish amenities, Hideaway at Royalton Negril is the ultimate destination for couples and friends seeking sophisticated adults only getaways. Looking for a place to stay in Negril? I had coffee with my other items and the “coffee” that came back was some sort of chocolate. You need shoes to walk on it and in the water. We couldn’t believe it. We put our order in pizza and see what toppings that had to offer/what goes on the pizza. What an amazing trip. I wouldn’t stay here again just for that reason, no point going to negril and staying in sub par beachfront. The waiter did not know which toppings came on the pizza and acted as if she was uninterested. Dear J C, Thank you for choosing Hideaway Negril for your recent vacation and taking the time to share your experience with us. Non-motorized sports like snorkelling and kayaking are always popular, while the introductory scuba diving lessons in the pool attract adventure-seeking vacationers. We just returned from a two week stay at the Royalton Hideaway Negril. To make a restaurant reservation hotel guests have to line up between 8:45 am and 9 am each day they wish to dine in the restaurant and quite conveniently. Room service usually took about and hour. One for my husband and I and one for my Son and his girlfriend. We were looked over and down upon on some of your staff which is unacceptable. While you’re here, be sure to check out Le Vendôme, one of the French restaurants that can be found in Negril, which is a short distance from Hideaway at Royalton Negril. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our exclusive All-In Luxury concept offers … Our exclusive All-In Luxury™ concept is devoted to providing guests with a unique experience, combining the soul of each resort's host community with a luxury product, exceptional service, and incredible attention to detail. For travelers arriving by car, free parking is available. We looked up and saw all the pizzas, liquor, and appetizers coming out. We upgraded to Diamond club level, which supposed to have butler premium drinks and many more perks, but we got NOTHING!!!!!! On Sale Now & Pay Less Guaranteed! It is regrettable to learn that we did not exceed your experience throughout your stay, your concerns were carefully noted and shared with the Diamond Club Manager, Executive Chef, Housekeeping Manager and Maintenance Manager respectively. No one came to fix the air until the morning of Dec 30 2020. The 166-room, all-inclusive Hideaway at Royalton Negril is an upscale, adults-only property along a pretty beach. Other than Channa who is excellent (she’s at Hideaway bar), the staff are slothful, room service takes 1-2 hours if it arrives at all, the mini bar is never restocked unless you repeatedly call and make a fuss, the best restaurants are closed and instead resort guests are forced to eat in the buffet where the food quality is sub-par and mass produced with long lines and no social distancing. During your stay, take advantage of some of the amenities offered, including 24 hour front desk, a concierge, and room service. Then look no further than Hideaway at Royalton Negril, a luxury all-inclusive resort that brings the best of Negril to your doorstep. Regards, Hideaway Negril Management Team, Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts in Jamaica, Hotels near Natasha's One Love Massage Spa, Hotels near I am OM Yoga and Pilates Studio. Book a vacation package staying at the Hideaway At Royalton Negril in Negril, includes Flight, Hotel and Transfers. Yesterday and today with is just extremely weird and wrong! Jamaica: Hideaway at Royalton Negril Package. The perfect haven for 13 to 17-year-olds, these lounges feature fun-tastic games, playstation rooms, Wi-Fi areas with charging stations, billiards and ping pong tables. Is Hideaway At Royalton Negril accessible? We had arrived on time and placed our our in an appropriate fashion. Now £178 on Tripadvisor: Hideaway At Royalton Negril, Negril. Not friendly or very helpful. I wrote a glowing review then! Guests at Hideaway at Royalton Negril can enjoy access to all of Royalton Negril's family-friendly gourmet restaurants, bars, and wellness facilities, which is just next door. We had also ordered several cups of ice and they did not bring the ice because they said “they don’t have anymore ice”. Can’t wait to come back!! Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Dear LovSunshine, Thank you for choosing Hideaway Negril for your recent vacation and taking the time to share your experience with us. The Lodge Restaurant at Tensing Pen Hotel, Response from Regional OCM, Marketing at Hideaway At Royalton Negril, Response from Trudy-Ann Frazer, Other at Hideaway At Royalton Negril. Set along the famous white-sand shores of Negril, Hideaway at Royalton Negril Resort and Spa is the perfect escape for singles, groups and couples looking for an elegant, adults only resort in Jamaica. Hideaway side of resort. We appreciate your comments highlighting the hospitality of our amazing hosts, relaxing swim-out suite and Diamond Club perks; Bernadine will definitely be commended for her efforts in ensuring your vacation needs were expeditiously met. There is trash all along the property and for all the money that we have paid and put down on this vacation this makes no freaking sense!!! Conveniently located restaurants include Fireman's Lobster Pit, Blue Mahoe Restaurant, and Office of Nature. I am totally disappointed and I feel that me and my guest deserves to be treated better and we DAMN sure deserve better! Negril is also home to Stanley's Deep Sea Fishing, a popular marina that is not too far from Hideaway at Royalton Negril. I had to wash with a huge bath towels. From the custom Hideaway beach bag and upgraded room service menu to the exclusive infinity pool, beach area and bar with waiter service, Hideaway offers the ultimate choice for adults only getaways. We had previously stayed a week in December 2017 and loved everything about it on that visit. Does Hideaway At Royalton Negril offer any business services? For travellers arriving by car, free parking is available. A great selection of age-appropriate activities, supervised by our team of professionals , will keep your children busy and entertained throughout your stay at this all inclusive Jamaica resort. This is the version of our website addressed to speakers of English in Canada. Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. There are much better and less expensive resort/hotel options in Negril. My butler was Bernadine and she was magnificent. Dec 29/30 2020 the power was constantly going out throughout the resort. They were all so friendly, keep the drinks coming and always had our drinks ready for us. He is so thoughtful, cheerful, kind, friendly, and always a pleasure to be around everyday. Number 0 Persons 0 Rooms Occupation is incorrect. Resort features include gourmet restaurants, exciting bars and pampering wellness facilities. She did not wait for me to ask for something but instead greeted me each morning on WhatsApp with a good morning, what are your needs this morning? With a plush on-site spa, outdoor pool and extensive fitness facilities make it a perfect pick for a luxury getaway to Jamaica. What are some of the property amenities at Hideaway At Royalton Negril? By masterfully blending the richness of the Jamaican culture with a luxury product, we are able to provide outstanding service, and exceptional attention to detail. Also, we were in our rooms sweating, so outrageous and uncomfortable due to the fact that we did not have air until Dec 30, 2020. The order was finally placed, but we had ours done first and arrived first. We stand in the longest line and when we get to the restaurant there are like 3 parties or less there for all that trouble. We were not given any floor towels to put down on the floor for the shower. Beach is very rocky. We did not have any power and this is just unacceptable. At the Royalton, every aspect of our guests' stay has been carefully, yet artfully designed to deliver a personalized experience that awakens and enriches the senses. Located within the larger Royalton Negril complex, you can enjoy intimate adults only resort areas plus access to the wider resort facilities and amenities. - See 1,928 traveller reviews, 1,744 candid photos, and great deals for Hideaway At Royalton … Please accept our sincerest apology for the inconsistent service and shortfalls you experienced during your stay, this is certainly not the outcome we hoped for and your comments have been shared with the relevant departments who are working assiduously to ensure the satisfaction of our guests. For travelers arriving by car, free parking is available. The Hideaway is an adults-only section that’s tucked within the grounds of the Royalton Negril Hotel. See 1,929 traveller reviews, 1,845 candid photos, and great deals for Hideaway At Royalton Negril, ranked #14 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. He is one of the waiters in the restaurant which serves the buffet…I think its called “Marche’”. Hideaway at Royalton Negril Resort & Spa Adults Only - All Inclusive accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. In relation to your comments regarding phone calls, we'd like to take this opportunity to remind you that both local and international calls are at an additional charge as advertised/displayed on our in-room TV; it is regrettable that this was not effectively communicated to you. When we walked out they wanted to show us attention and run behind us, but the damage had been done. No one came to check on us for water or anything and they are catering to them the entire time… We were so pissed and hungry after sitting there for so long we got up and left. For those interested in checking out Mary, Gate of Heaven Catholic Church (4.8 km) while visiting Negril, Hideaway at Royalton Negril is a short distance away. We appreciate your comment highlighting our attentive waiter Aaron who contributed positively to your trip; he will be acknowledged for his exceptional service. We called the waiter over and and asked “how are they getting their food before us and we were here first and we order first?” She was replying saying that their food just came up first. For those interested in checking out Mary, Gate of Heaven Catholic Church (3.0 mi) while visiting Negril, Hideaway at Royalton … Yes, guests often enjoy the ocean view available here. Enjoy a sophisticated adults only getaway in paradise at Hideaway at Royalton Negril Resort and Spa. For specific enquiries, we recommend calling ahead to confirm. FREE All-In Medical Assistance. I purposely selected a swim out room but had no idea I could swim out to a swim up bar. All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. I would not recommend this resort to anyone. We arrived on Dec 27, 2020 and have been calling on someone to fix the air. How is is that I am in the shower and the power is out? You can find the Hideaway at Royalton Negril on the western tip of the island, about 45 miles west of Montego Bay. He walks back over and “finds” a menu. We appreciate your comments highlighting our wonderful bartender, Channa; she will definitely be commended for her efforts. Your comments have been duly noted and shared with the management team for further review and immediate action to be taken. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Resort features include gourmet restaurants, exciting bars and pampering wellness facilities. Nearby attractions include Mary, Gate of Heaven Catholic Church (4.8 km), Seven Mile Beach (4.1 km), and Bloody Bay (1.1 km). I am just so beyond disappointed and upset with my stay due to the fact that we had to pay all this money for such a place that had high ratings and we can’t even get wash cloths, served food in a restaurant that we booked with 2 guests, and on top of that there were huge roaches on the walkway. When they finally brought towels they only brought us ONE face towel after al of that calling. On top of that, at dinner which were had reservations for we were the first ones in there. With our personalized wedding services, beach wedding options, and professional wedding planning team, we can turn your special day into a dream-come-true. On yesterday January 2nd 2021 we still did not receive face towels to bathe with. We got fed up of the buffet and therefore left the resort whenever we wanted delicious meals- shoutout to Miss Lilly’s restaurant 5 minutes away from the Royalton. Guests of Hideaway at Royalton Negril are also welcome to enjoy a pool and free breakfast, located on site. We get to the room (12/28) and get situated and order room service. During your stay, take advantage of some of the amenities offered, including 24 hour front desk, a concierge, and room service. INCORRECT DATE. Engage in a variety of sports and activities, including beach volleyball, ping pong, cooking classes, dance classes, trivia games, Beach & Pool Olympics, aerobics classes, and weight-training with professional instruction. The Hideaway At Royalton Negril is a five-star Adult Only complex, located on the beach and offering luxury accommodation and facilities for you and your loved one. Arrival date empty. Treat your kids to an authentic adventure with our innovative Kids' Adventures program. Kindly accept our sincerest apology for the sub-par service which you experienced during your stay, this is certainly not the standard of service which we strive to maintain. We kept calling to get towels up. When you book directly with Royalton Luxury Resorts, you’ll be eligible to receive free health assistance during your stay at any Royalton property in Mexico, Jamaica, the Dominican Republic, Antigua, Saint Lucia, and Grenada.. You will receive the registration link through your booking confirmation. Claim your listing for free to respond to reviews, update your profile and much more. I had call 3 times to get robes and slippers, our door-lock was broken , I called them to fix, but no one came to fix it. We appreciate your comments highlighting the wonderful team members you encountered, everyone mentioned will definitely be commended for their efforts. Me and my wife travel with our family and friends to celebrate New Year. Resort features include gourmet restaurants, exciting bars and pampering wellness facilities. Guests of Hideaway at Royalton Negril are also welcome to enjoy a pool and free breakfast, located on site. I did not order nor did I want that. As the bride and groom, stay in luxurious accommodations , feast on unlimited food & drink, and tie the knot in paradise. Guests can savour gourmet cuisine, sip artfully prepared cocktails, enjoy the impossibly blue ocean and more at … What if we would have slipped? Which popular attractions are close to Hideaway At Royalton Negril? Dear svn44, Thank you for choosing our resort for your recent vacation and taking the time out to share your experience with us. Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you. The epitome of sophisticated vacations, Royalton Luxury Resorts offer All-In Luxury® vacations in some of the world's most popular tropical destinations, including the Dominican Republic, Saint Lucia, Mexico, and Jamaica. Don’t stay at the Royalton Negril! After we had arrived a Caucasian family of ~10 came. It was certainly a pleasure hosting you and we look forward to your return. Bernandine alone was well worth the splurge! I approached the bartender at the bar in front of the pool/building 8. Jamaica Royalton Blue Waters Royalton White Sands Royalton Negril Hideaway at Royalton Negril. Prices are the average nightly price provided by our partners and may not include all taxes and fees. What kind of mess is that? This was one if worst experience we had. This means, as well as it being a child-free environment, you’ll be … See availability The fine print When booking more than 6 rooms, different policies and additional supplements may apply. Additionally, you may also reach out to our Post Travel team to address your concerns and for further follow up. Designed for a range of ages, these supervised programs set the backdrop for memorable experiences in an environment that is casual, fun and safe. Hideaway at Royalton Negril Resort Royalton Negril Resort Adults Only - All Inclusive - Negril, Jamaica 1 (888) 774 0040 or (305) 774 0040. What a treat to get to stay at this beautiful resort in Negril. in the room and they took forever! Are any cleaning services offered at Hideaway At Royalton Negril? Over 150 Travel Agents | 1-866-573-3824 Hideaway At Royalton Negril 4.52 based on 23 reviews #1 of 21 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. Regards, Hideaway Negril Management Team. We stayed Jan. 9th-14th swim out rooms oceanfront. Friendly and dedicated staff, first-class dining venues, luxurious room amenities, unlimited food and drink , a splash pool, beautiful destination wedding packages, and fantastic all inclusive services will enhance your luxury vacation experience. Please see our partners for more details. Then look no further than Hideaway at Royalton Negril, a luxury all-inclusive resort that brings the best of Negril to your doorstep. Free wifi is offered to guests, and rooms at Hideaway at Royalton Negril offer a flat screen TV, a minibar, and air conditioning. Our team values your feedback as this information will allow us to implement the necessary measures in an effort to improve the quality of our services and resort facilities. Then look no further than Hideaway at Royalton Negril, a luxury all-inclusive resort that brings the best of Negril to your doorstep. Date of arrival. Hideaway at Royalton Negril Resort - All Inclusive - Negril, Jamaica - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040 Royalton Splash Punta Cana Royalton Antigua Today, on the 28th, we did not have any, I mean any towels!-That’s just to start.. Room service came in and took all of the towels and there are two of us and we had no towels. Royalton Hideaway Negril at Hideaway Negril Jamaica Royalton Negril Resort & Spa - Call Toll Free: 1-888-774-0040 or Book Online It was certainly a pleasure hsoting you and we look forward to your return. Key Features. Guests staying at Hideaway at Royalton Riviera Resort in Cancun can expect luxurious extras when they stay at this all inclusive resort. Yes, free parking is available to guests. Dear M7141BAtiffanyb, Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. What food & drink options are available at Hideaway At Royalton Negril? 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